Bristugo.com
Thursday, September 9, 2010 - 04:28
Need help cancel subsription
I dont know if this is the right place. But I'm having trouble contacting
PaybyTouch Customer Service.
I'm from Australia,
so the number I tried to dial is (0011 1 866 729 2986)
Is that right?
When I tried to call they keep saying that the number cannot be connected
or something like that, Please check your dialing procedures.
Its driving me nuts, I just want to cancel my subscription.
Can anyone help me please? This is for the old one not the new one.
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ungh.
Submitted:
Sat, 09/08/2007 - 06:20I'm not sure how calling a toll-free (free-phone) number in the US works when you're out of the country -- that is the case here.
You might have more success getting your bank to refund your charges, block the charges from EI/PBT and let your bank figure out how to recover their money from PBT.
2nd number
Submitted:
Sat, 09/08/2007 - 21:31Theres a second number you can try calling:
866-609-4729
An ongoing thread can be found on the community forums as well:
http://community.istaria.com/forum/showthread.php?t=16493
Hmm I think I'll go with
Submitted:
Sat, 09/08/2007 - 21:57Hmm I think I'll go with your first option, that’s what the others told me
yesterday.
Okay, thanks Steelclaw.
Also, I might not be getting back in Istaria anytime soon, not only my
college is keeping me busy, but I just haven’t got the time to drop by anymore.
Dont worry I'm not leaving forever, I'll be back when my break comes on or
something.
Seeya around ^^
Dammit the stupid bank
Submitted:
Tue, 09/11/2007 - 23:51Dammit the stupid bank won’t do anything about it. Apparently
because I signed with IE I have to cancel it with IE. They won’t block it. Even though they are stealing my money *sigh*
I’ll try that second number. I really don’t know what to do
if it doesn’t work.
Okay, I called them and they
Submitted:
Wed, 09/12/2007 - 00:04Modified by Syraxis on Wednesday, September 12, 2007 - 00:05
Okay, I called them and they said that its already
been cancelled. So its all good. I wont bother with the refund, my
bank wont do anything about it.
Well,
I think thats it. I dont think I'll continue with Horizons. Sorry but
its just giving me a huge headache and I hardly go on it anymore anyway.
Thanks Steelclaw, for your suport here and on Istaria. I really
appreciate it.
Goodbye
signed Syraxis
Aww.
Submitted:
Wed, 09/12/2007 - 01:31I'm sorry for all the trouble you've had. I hope you'll reconsider.. but if not, thank you for the company and the good times.
Refund is OWED to you
Submitted:
Wed, 09/12/2007 - 08:40You should ask PBT for the refunds owed to you. They will refund the money for all billings and billing credits after July 18th. I got back $54.75 on my one subscription and one of my guildmates got back over $140.
As for the new billing system, it's done through Paypal, which has a much better track record of handling payments.
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