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I cannot log in to HZ. Help!?

    Demantoid's picture
    Demantoid

     

    Submitted:

    Sat, 07/14/2007 - 16:31

    Modified by on Saturday, July 14, 2007 - 17:39

    [edit: Moved the subject line into the body and made the subject shorter.]

     

    I cannot log in to HZ. I get the following error message help!? I even set my security at low enabled everything still nogo

     

    The underlying connection was closed: Could not establish trust relationship with remote server.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.Net.WebException: The underlying connection was closed: Could not establish trust relationship with remote server.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace: 

    [WebException: The underlying connection was closed: Could not establish trust relationship with remote server.]
       System.Net.HttpWebRequest.CheckFinalStatus() +679
       System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult) +74
       System.Net.HttpWebRequest.GetRequestStream() +232
       System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +105
       horizonsistariacom.DataAccess.dataAccessLayerWS.hsp_getCountryToIpList(String userKeyID) +48
       horizonsistariacom._default.GetCountryToIPList() +35
       horizonsistariacom._default.checkCountry() +246
       horizonsistariacom._default.Page_Load(Object sender, EventArgs e) +102
       System.Web.UI.Control.OnLoad(EventArgs e) +67
       System.Web.UI.Control.LoadRecursive() +35
       System.Web.UI.Page.ProcessRequestMain() +750

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    buh.

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Sat, 07/14/2007 - 17:36

    That's a problem on their side.  Specifically, the SSL certificate expired.

    I guess the cert is used for more than just encrypting the traffic between users' web browsers and the web server. 

     

    There are two workarounds:

      1.  use the standalone launcher.

      2.  launch without.

     

    I'll throw together something about launching without the website or standalone in a bit. 

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    I see now. HZ's SSL

    Demantoid's picture
    Demantoid

     

    Submitted:

    Sat, 07/14/2007 - 18:34

    I see now. HZ's SSL certificate expired this morning at 10:37am. I do not know how to bypass IE's protocal to accept an expired cert without altering code. Any help would be appreciated.

    Thanks

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    Ok I got around it... just

    Demantoid's picture
    Demantoid

     

    Submitted:

    Sat, 07/14/2007 - 18:42

    Ok I got around it... just freaked me out at first. I went first to c drive then to program files, Tulga file, Horizon file, then cliked on the flag/banner Icon name horizons laucher which is next to the Hz dragon icon. After cliking on it I selected my char, and then unchecked all lauch options and it loaded up just fine. Well I am off to play for 20 minutes.  Hope this hepls others to play faster.

     

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    bypassing the launcher

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Sat, 07/14/2007 - 20:24

    Here it is!

    Bypassing the Launcher

     

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    login

    Malachite

     

    Submitted:

    Mon, 07/16/2007 - 09:05

    thanks Steelclaw will give it a try  :)

     

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    Nice, but....

    Yllianna

     

    Submitted:

    Mon, 07/16/2007 - 14:44

    Hi.

    Using the launcher is okay when you just need to log your actual character. But what about creating a new account or a new character ? I have friends whi wanted to come on Horizons this week, and they can't, and I wanted to make a dragon alt, but yet it's impossible.

     

    Does anyone know a way to create new account and/or new character ? Does anyone have informations if the problem will be fixed or not ? etc...

     

    Thanks by advance for any answer.

     

    Yllianna from Order.

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    That could be a problem.

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Mon, 07/16/2007 - 17:01

    Creating a new character could be a problem.  You'd need to be able to log in to the website for that.  Sorry, I don't know of a workaround.

     

    As for the problem getting fixed... well, the good news is that EI just needs to get a new SSL certificate.  The bad news is that EI just needs to get a new SSL certificate. :P  I think this is going to be one of those "It will be fixed whenever it gets fixed" deals.

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    dejected

    Championofdrulkar

     

    Submitted:

    Tue, 07/17/2007 - 13:47

    As of Tuesday at 10:30 am PST, all attempts to use the method mentioned above have failed on all 3 of my accounts.  It now seems that ALL DOORS are closed to us.  The launcher itself will not complet its task, thus kicking us out.  You can login, you can select your toon, you can attempt to launch -- and then hit the proverbial brick wall -- similar to the transport error we often run into.

     

    My hope has turned to ashes, my heart is cold with dread.

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    we can sorta get on now, the

    Scura's picture
    Scura

     

    Submitted:

    Tue, 07/17/2007 - 13:47

    we can sorta get on now, the launcher works.

    just the auth server doesnt seem to be up yet

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    does anyone know if and when

    leoney

     

    Submitted:

    Tue, 07/17/2007 - 13:55

    does anyone know if and when they r going to fix the problem

     

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    if i knew I'd tell you but

    Scura's picture
    Scura

     

    Submitted:

    Tue, 07/17/2007 - 14:11

    if i knew I'd tell you but at least theyre doing something

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    and something is better than

    kelsaka

     

    Submitted:

    Tue, 07/17/2007 - 14:23

    and something is better than nothing.

    I'm keeping my fingers crossed. 

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    OFF THE OFFICIAL WEBSITE

    Cgan's picture
    Cgan

     

    Submitted:

    Tue, 07/17/2007 - 16:26

    Please be advised, there was a massive power failure at Lime Light Networks in Phoenix today, as a result of sever weather and related factors.  This power failure caused an uncontrolled shutdown of all Horizons facilities/servers.  We are in the process of working through all of the issues and rebuilding databases where necessary.  This process is going to take sometime, we will provide an estimated up time on this website, just as soon as we have a better idea of the time frames involved. 

    Thank you for your understanding, 

    The Horizons Team

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