snarlfangs:Is anyone around that can tell me if Hz is up or not?
24-07-07 @ 19:09:21 snarlfangs:Bristugo.com says at 02:00 it was working, not sure what time zone that was in
24-07-07 @ 19:34:45 snarlfangs:Mattrek, do you know if HZ is online?
24-07-07 @ 20:00:55 snarlfangs:GRRRRRRRRRRRRRRR
24-07-07 @ 21:06:33 Ahael:Hz works for me fine, I logged in to Chaos a few mins ago.
24-07-07 @ 21:07:24 snarlfangs:Phew, ty for your reply, least I know if it is up, I can start looking at my end ty:)
24-07-07 @ 21:10:30 snarlfangs:Still no joy this end :(
24-07-07 @ 21:11:14 Chasing:finally got back on this chat channel, hiya snarl
24-07-07 @ 21:11:49 Chasing:okay lets see if we can get you ingame, you account is working cos disinter has been logging in snarl
24-07-07 @ 21:11:51 snarlfangs:Hi chas, is Hz down again or is it my end?
24-07-07 @ 21:12:28 snarlfangs:well at least hes doing alright:)
24-07-07 @ 21:12:58 Chasing:can you access the website?
24-07-07 @ 21:14:00 snarlfangs:Saw your entry on Bristugo.com, can only get on istaria.com, not community or play from istaria.com website or launvher
24-07-07 @ 21:14:15 snarlfangs:*launcher
24-07-07 @ 21:14:38 Chasing:okay do you know how to open MSDOS? i need you to type a command into there
24-07-07 @ 21:15:15 Chasing:ping 68.142.64.210
24-07-07 @ 21:15:21 Scura:did you try https://horizons.ist aria.com/default.asp x?c=US ?
24-07-07 @ 21:15:35 Chasing:does it come back with connection times or does it time out?
24-07-07 @ 21:16:23 snarlfangs:just clicking on launcher first to see message
24-07-07 @ 21:16:49 snarlfangs:is msdos accessible by run command
24-07-07 @ 21:17:09 Chasing:yes type command into run command
24-07-07 @ 21:18:07 snarlfangs:launcher says could not determine if out of date, error code: undrlying connection lost:unable to connect to remote server
24-07-07 @ 21:18:23 snarlfangs:command msdos?
24-07-07 @ 21:19:16 Chasing:in the run command type "command", that opens MSDOS screen, then type "ping 68.142.64.210"
24-07-07 @ 21:19:35 snarlfangs:now in command window
24-07-07 @ 21:20:24 snarlfangs:says pinging, request timed out
24-07-07 @ 21:21:31 Chasing:okay you have a network issue either on your computer or isp that is preventing connection to the site
24-07-07 @ 21:22:07 Chasing:try to ping the google website as a test "ping google.com"
24-07-07 @ 21:23:06 snarlfangs:hmm changed nothing, worth restarting computer and google responds
24-07-07 @ 21:23:47 snarlfangs:I`ve also deactivated firewall to see if that was blocking
24-07-07 @ 21:24:10 Chasing:okay try the 2 pings again
24-07-07 @ 21:24:50 snarlfangs:ping who google?
24-07-07 @ 21:25:52 Chasing:if you have restarted ping google again and if google ping returns a time then ping the 68.142.64.210 again
24-07-07 @ 21:27:20 snarlfangs:going for restart back soon
24-07-07 @ 21:27:47 Chasing:kk
24-07-07 @ 21:30:44 snarlfangs:tried launcher still saying underlying connection was lost, gonna ping again
24-07-07 @ 21:31:02 Chasing:okay
24-07-07 @ 21:32:28 snarlfangs:request timed out repeated 4 times
24-07-07 @ 21:32:59 snarlfangs:4 packets sent, received 0, lost 4
24-07-07 @ 21:35:01 Chasing:kk ahael is right problem with .com sites, suggests at ISP
24-07-07 @ 21:35:42 Chasing:who is your internet service provider?
24-07-07 @ 21:35:48 snarlfangs:Meaning in laymans terms?..tiscali screwed up?
24-07-07 @ 21:36:18 Chasing:i think so, you will need to phone them
24-07-07 @ 21:37:25 snarlfangs:ok so how do i explain that i can log onto internet, but theres sites i cant log on to?
24-07-07 @ 21:37:42 Chasing:tell them you have an unfirewalled internet connection and can access .co.uk and .eu sites but cannot access .com sites, tried a network ping to google.com and it failed but works for google.co.uk
24-07-07 @ 21:38:04 Chasing:they need to investigate from that
24-07-07 @ 21:38:14 snarlfangs:i can log onto istaria.com but cant goto community or play game?
24-07-07 @ 21:39:03 Chasing:hmm okay try something else then, in the MSDOS screen type "tracert 68.142.64.210"
24-07-07 @ 21:39:11 snarlfangs:Pinging google.com worked though
24-07-07 @ 21:40:24 Chasing:okay need tracert results pls
24-07-07 @ 21:41:57 snarlfangs:hmm 15 items so far. its hit step 13 request timed out
24-07-07 @ 21:42:16 Chasing:can you give me the IP before it times out please
24-07-07 @ 21:42:20 snarlfangs:how do i stop it trying?
24-07-07 @ 21:42:44 Chasing:will stop after 30 goes
24-07-07 @ 21:43:25 snarlfangs:ok on 25 at the mo
24-07-07 @ 21:43:51 Chasing:can you give me the IP address from step 12 so i cn investigate it
24-07-07 @ 21:46:03 snarlfangs:12 184 ms 181 ms 178 ms tge1-1.fr4.phx3.11nw .net [69.28.172.142] if that makes sense:)
24-07-07 @ 21:48:28 Chasing:its failing to connect at a limelight server based in Pheonix in US, problem is a "routing" problem at their end
24-07-07 @ 21:48:45 snarlfangs:that is the last entry before i get request timed out
24-07-07 @ 21:48:58 snarlfangs:But you can connect?
24-07-07 @ 21:50:04 snarlfangs:If your uk based i thought we`d go in same routing path?
24-07-07 @ 21:52:06 Chasing:i use a different ISP, but i am not sure who is responsible for internet routing, Ahael suggests that it is an "upstream provider" that sells banwidth to your ISP so therefore looks like the problem my lie at the ISP
24-07-07 @ 21:53:04 snarlfangs:theres 6 entries leading upto request timed out all referring to llnw.net, which i assume might be limelight network?
24-07-07 @ 21:53:06 Chasing:I would suggest next step is to contact ISP and say you are having problems connecting to a website that you know other ppl on different ISP can connect (login site) and you need help connecting and you need them to check
24-07-07 @ 21:53:14 Chasing:the routing on their side
24-07-07 @ 21:54:32 snarlfangs:ok chas will have a go, might be sometime before online again then, probably get a non UK helpline:(
24-07-07 @ 21:55:41 snarlfangs:funny how it decides to go down today
24-07-07 @ 21:56:17 Chasing:okay good luck
24-07-07 @ 23:39:50 snarlfangs:Oh well palmed off the "technical help" didnt have a clue waht i was on about or any idea what to do, lets hope email to technical support better, if not will be a long time until on again:(
24-07-07 @ 23:41:03 snarlfangs:But saved all the trace info to baffle them with:)
25-07-07 @ 08:03:36 Chasing:off to work for the day but i hope you get a reply from the ISP today - the trace info should make sense to someone there
Looks like what ever the
Submitted:
Tue, 07/24/2007 - 01:53Looks like what ever the problem was may be resolved now, launcher and website is working again.
(Hope I havent spoke too soon :P)
glad that wasn't long...
Submitted:
Tue, 07/24/2007 - 02:06did you also have a problem logging in for a bit, though?
it's working fine for me now, too.
Down again
Submitted:
Tue, 07/24/2007 - 14:11I still cant login, is there any definitive method or link that enables someone to check if game is down or its their own computer at fault?
Hm.....
Submitted:
Tue, 07/24/2007 - 18:54Can you describe the trouble you're having?
What process are you gonig through to log in? Start from the desktop and list the steps you take and any error messages that pop up.Â
Snarl's Problem
Submitted:
Wed, 07/25/2007 - 12:08snarlfangs:Bristugo.com says at 02:00 it was working, not sure what time zone that was in
snarlfangs:Mattrek, do you know if HZ is online?
snarlfangs:GRRRRRRRRRRRRRRR
Ahael:Hz works for me fine, I logged in to Chaos a few mins ago.
snarlfangs:Phew, ty for your reply, least I know if it is up, I can start looking at my end ty:)
snarlfangs:Still no joy this end :(
Chasing:finally got back on this chat channel, hiya snarl
Chasing:okay lets see if we can get you ingame, you account is working cos disinter has been logging in snarl
snarlfangs:Hi chas, is Hz down again or is it my end?
snarlfangs:well at least hes doing alright:)
Chasing:can you access the website?
snarlfangs:Saw your entry on Bristugo.com, can only get on istaria.com, not community or play from istaria.com website or launvher
snarlfangs:*launcher
Chasing:okay do you know how to open MSDOS? i need you to type a command into there
Chasing:ping 68.142.64.210
Scura:did you try
https://horizons.ist aria.com/default.asp x?c=US ?
Chasing:does it come back with connection times or does it time out?
snarlfangs:just clicking on launcher first to see message
snarlfangs:is msdos accessible by run command
Chasing:yes type command into run command
snarlfangs:launcher says could not determine if out of date, error code: undrlying connection lost:unable to connect to remote server
snarlfangs:command msdos?
Chasing:in the run command type "command", that opens MSDOS screen, then type "ping 68.142.64.210"
snarlfangs:now in command window
snarlfangs:says pinging, request timed out
Chasing:okay you have a network issue either on your computer or isp that is preventing connection to the site
Chasing:try to ping the google website as a test "ping google.com"
snarlfangs:hmm changed nothing, worth restarting computer and google responds
snarlfangs:I`ve also deactivated firewall to see if that was blocking
Chasing:okay try the 2 pings again
snarlfangs:ping who google?
Chasing:if you have restarted ping google again and if google ping returns a time then ping the 68.142.64.210 again
snarlfangs:going for restart back soon
Chasing:kk
snarlfangs:tried launcher still saying underlying connection was lost, gonna ping again
Chasing:okay
snarlfangs:request timed out repeated 4 times
snarlfangs:4 packets sent, received 0, lost 4
Chasing:try "ping google.co.uk"
snarlfangs:ok no loss
Chasing:kk ahael is right problem with .com sites, suggests at ISP
Chasing:who is your internet service provider?
snarlfangs:Meaning in laymans terms?..tiscali screwed up?
Chasing:i think so, you will need to phone them
snarlfangs:ok so how do i explain that i can log onto internet, but theres sites i cant log on to?
Chasing:tell them you have an unfirewalled internet connection and can access .co.uk and .eu sites but cannot access .com sites, tried a network ping to google.com and it failed but works for google.co.uk
Chasing:they need to investigate from that
snarlfangs:i can log onto istaria.com but cant goto community or play game?
Chasing:hmm okay try something else then, in the MSDOS screen type "tracert 68.142.64.210"
snarlfangs:Pinging google.com worked though
Chasing:okay need tracert results pls
snarlfangs:hmm 15 items so far. its hit step 13 request timed out
Chasing:can you give me the IP before it times out please
snarlfangs:how do i stop it trying?
Chasing:will stop after 30 goes
snarlfangs:ok on 25 at the mo
Chasing:can you give me the IP address from step 12 so i cn investigate it
snarlfangs:12 184 ms 181 ms 178 ms tge1-1.fr4.phx3.11nw .net [69.28.172.142] if that makes sense:)
Chasing:checking
snarlfangs:trace complete
Chasing:Registrant:
Limelight Networks
Chasing:its failing to connect at a limelight server based in Pheonix in US, problem is a "routing" problem at their end
snarlfangs:that is the last entry before i get request timed out
snarlfangs:But you can connect?
snarlfangs:If your uk based i thought we`d go in same routing path?
Chasing:i use a different ISP, but i am not sure who is responsible for internet routing, Ahael suggests that it is an "upstream provider" that sells banwidth to your ISP so therefore looks like the problem my lie at the ISP
snarlfangs:theres 6 entries leading upto request timed out all referring to llnw.net, which i assume might be limelight network?
Chasing:I would suggest next step is to contact ISP and say you are having problems connecting to a website that you know other ppl on different ISP can connect (login site) and you need help connecting and you need them to check
Chasing:the routing on their side
snarlfangs:ok chas will have a go, might be sometime before online again then, probably get a non UK helpline:(
snarlfangs:funny how it decides to go down today
Chasing:okay good luck
snarlfangs:Oh well palmed off the "technical help" didnt have a clue waht i was on about or any idea what to do, lets hope email to technical support better, if not will be a long time until on again:(
snarlfangs:But saved all the trace info to baffle them with:)
Chasing:off to work for the day but i hope you get a reply from the ISP today - the trace info should make sense to someone there