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Need help cancel subsription

    Syraxis's picture
    Syraxis

     

    Submitted:

    Sat, 09/08/2007 - 00:21

    I dont know if this is the right place. But I'm having trouble contacting
    PaybyTouch Customer Service.

    I'm from Australia,
    so the number I tried to dial is (0011 1 866 729 2986)
    Is that right?

     

    When I tried to call they keep saying that the number cannot be connected
    or something like that, Please check your dialing procedures.

     Its driving me nuts, I just want to cancel my subscription.

     

    Can anyone help me please? This is for the old one not the new one.

     

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    ungh.

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Sat, 09/08/2007 - 06:20

    I'm not sure how calling a toll-free (free-phone) number in the US works when you're out of the country -- that is the case here.

     

    You might have more success getting your bank to refund your charges, block the charges from EI/PBT and let your bank figure out how to recover their money from PBT. 

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    2nd number

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Sat, 09/08/2007 - 21:31

    Theres a second number you can try  calling:

     866-609-4729

     

    An ongoing thread can be found on the community forums as well:

     http://community.istaria.com/forum/showthread.php?t=16493

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    Hmm I think I'll go with

    Syraxis's picture
    Syraxis

     

    Submitted:

    Sat, 09/08/2007 - 21:57

    Hmm I think I'll go with your first option, that’s what the others told me
    yesterday.

    Okay, thanks Steelclaw.

     

    Also, I might not be getting back in Istaria anytime soon, not only my
    college is keeping me busy, but I just haven’t got the time to drop by anymore.

     

    Dont worry I'm not leaving forever, I'll be back when my break comes on or
    something.

     

    Seeya around ^^

     

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    Dammit the stupid bank

    Syraxis's picture
    Syraxis

     

    Submitted:

    Tue, 09/11/2007 - 23:51

    Dammit the stupid bank won’t do anything about it. Apparently
    because I signed with IE I have to cancel it with IE. They won’t block it. Even though they are stealing my money *sigh*

    I’ll try that second number. I really don’t know what to do
    if it doesn’t work.

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    Okay, I called them and they

    Syraxis's picture
    Syraxis

     

    Submitted:

    Wed, 09/12/2007 - 00:04

    Okay, I called them and they said that its already
    been cancelled. So its all good. I wont bother with the refund, my
    bank wont do anything about it.

     

    Well,
    I think thats it. I dont think I'll continue with Horizons. Sorry but
    its just giving me a huge headache and I hardly go on it anymore anyway.

     

    Thanks Steelclaw, for your suport here and on Istaria. I really

    appreciate it.

     

    Goodbye

    signed Syraxis

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    Aww.

    Steelclaw's picture
    Steelclaw

     

    Submitted:

    Wed, 09/12/2007 - 01:31

    I'm sorry for all the trouble you've had.  I hope you'll reconsider.. but if not, thank you for the company and the good times. 

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    Refund is OWED to you

    Cgan's picture
    Cgan

     

    Submitted:

    Wed, 09/12/2007 - 08:40

    You should ask PBT for the refunds owed to you. They will refund the money for all billings and billing credits after July 18th. I got back $54.75 on my one subscription and one of my guildmates got back over $140.

     

    As for the new billing system, it's done through Paypal, which has a much better track record of handling payments.

     

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